:: HORMUUD TELECOMMUNICATION SOMALIA ::

141 - Directory Enquiries

Directory service is one of HorTel’s Customer Assistance Service, which provides telephone numbers upon enquiry for HorTel's customers who dial 141. The computerized enquiry system, which uses up-to-date technology to enable for a faster response time and up-to-date information.

There are well trained HorTel operators, to facilitate all enquiries nationwide. For all enquiries, callers will only need to provide the full name and location of the enquired telephone number. The information provided will be in the form of a telephone number only.

Special emphasis is given on data integrity and speed of answer. To meet this requirement, a caller must be prepared with the specific name and location of the enquiry to help the Customer Service Assistant to locate the number enquired.
Directory service operator also offers to the customer information about call durations, call charges and last caller identification.

The enquiry serve charges are free.

101 – GSM Customer Care:

GSM Customer service centre is also one of HorTel’s Customer Assistance Service which assists GSM customer when the customer:-

· Defected or blocked SIM Card.
· Have problem recharging.
· Hear a busy signal or engaged tone.
· Have no signal strength.
· Can’t hear callers.
· Conversation words are clipped or cut off.
· Have a problem how to activate features.

151 Line Fault Reporting Centre:

To report a telephone fault, please call telephone: 151 tall free. On submitting this fault registration, a service representative will answer to confirm that the fault has been logged and to verify/acquire more details, if necessary.
Please note that this facility is only for normal telephone line faults.

Mobile faults need to be reported to telephone: 101