Yes, you subscribe to E-voucher service, by visiting your nearest HorTel business center. The subscription is totally free of charge. HorTel offers this free subscription to enhance customer convenience.

HorTel Roaming is a service that allows:

HorTel GSM subscribers to access other GSM networks out of HorTel coverage area, using HorTel GSM SIM Card.

 

You can register your telephone number by visiting your nearest HorTel business center just ONCE and providing any of your identity (passport, labour card, driving license etc).

 

Please follow the procedure below:

• Go to Messages

• Choose “Message settings”

• Then choose “Sending profile”

• Then choose “Profile1/Default profile”

• Then choose “Message centre number”

• Then choose “Centre number”

• Enter “+252103” as the SMS center number

 

HorTel scratch cards are available at the amounts:

$ 1 Scratch card, $ 2 Scratch card, $ 5 Scratch card, and $ 10 Scratch card.

The validity depends upon the amount of the scratch card, and this is listed below:

 

Your tellbill can be credited before the end of each month, but should be credited immediately at the end of each month, or in the beginning of the next month.

There are three ways to transfer balance to another HorTel subscriber, and they are:



E-voucher: Using E-voucher, you can transfer a balance to another subscriber.

All the details of how to use E-Voucher is available on here.

Credit Transfer: You can transfer a balance from your prepaid GSM mobile to another GSM subscriber by using the procedure below:

• Dial 120

• Then press 9

• Enter your 8 PIN number

• Then enter “#”

• Then enter the subscriber you want to recharge as “15XXXXXX”

• Then enter “#”

• Then enter the amount to transfer

• Then press “#”

• To verify press 1

Direct Card Transfer: Also, you can use the following short cut to transfer a credit:



Direct Card Transfer/Person-to-Person

Through this, you can transfer an amount of balance to another subscriber’s account.

 

Any call that you make is transferred to our billing server; basically, this is a method of electronic encryption that scrambles personal data before it is transmitted to our sales centers.



Once it has been scrambled, every subscriber has an accont number, which can only be accessed by the use of secure key - a key that only your HorTel billing agent holds.



For added protection, the information relating to your account that is stored in our database is also securely encrypted.

 

HorTel GSM subscribers can roam in (Telesom- Somaliland) and (GOLIS - Puntland), so HorTel GSM subscribers can use HorTel services in whole the countrywide.

There is no charge for HorTel GSM and it^s totally free of charge. HorTel offers this service to enhance customer convenience.

 

There is no charge for your telephone registration and confirmation it^s totally free of charge. HorTel offers this service to enhance customer convenience.

 

There can be discounts, and promotions at the end of the each business year according to the rent payment performance of the customer.

 

International customers may use the numbers

+252-1-657950

+252-1-657951

+252-1-659562

or send an email to customercare@hortel.net

To contact to HorTel local desk number, please dial our customer service center toll free  number (101), or dail (120) then, dail (0), you will be transferred to HorTel customer service representative.

To solve this problem, you should have the 8-digit PUK number, if you know the PUK of your telephone, follow these steps:

1. Enter the 8 digits PUK number, then press Send key


2. Then enter the 4 digit PIN number and press Send


3. Very the 4 digit PIN number and press Send.

If you don’t know the PUK and PIN nembers of your telephone, please call 101 or 141.

Your simcard should be registered in our GSM Switch, so call your nearest HorTel business center;

the contact list of each HorTel business center is available in Contact Directory . Some times you may

need to visit the nearest HorTel business center for SIM Card registration.

 

After registration, customer can request services like:

1. Locking telephone

2. SIM Card Re-activation

3. Callbarring

4. Credit Transfer PIN number

5. Balance modification

6. Customer bill information, when your GSM type is postpaid

To become new HorTel GSM subsriber, it is only getting our GSM SIM Card, which is available in our business service centers, and all country wide local shops.

The HorTel site is best viewed using Internet Explorer (version 5 or above) (www.microsoft.com/ie) or Netscape Navigator (version 4.7 or above) (www.netscape.com/navigator) - each of these browsers can be downloaded free by clicking on the relevant link.

HorTel messager center number is (+252103)

Customers may call our customer service representative on the toll free number (101) to report in case of any credit transfer problem and request for assistance by giving them the details of the incorrect credit transfer.

 

HorTel both, postpaid and prepaid subscribers can make and receive calls ans SMS while roaming.

No credit cards are accepted on HorTel.

For a local fixed line, you pay only $ 10 dollars permonth.

 

To cancel this start up message, go to :

Settings->Security settings -> PIN code request -> Enter 4 digit PIN 1 code ->Off

To solve this problem, please follow the procedure below:

Process 1:

• Go to “Settings”

• Choose “Security settings”

• Then choose “Fixed dialling”

• Then choose “Off”

• Enter PIN2 code

• Send

Process 2:

• Go to “Settings”

• Choose “Cost settings”

• Then choose “Fixed dialling”

• Then choose “Off”

• Enter PIN2 code

• Send